All Systems Operational

About This Site

Welcome to the ThoughtTrace status page! Here you can receive live updates on incidents, site outages, maintenance, and reported issues. If there are any interruptions to the expected functionality of ThoughtTrace Document Insights or Provision Insights, they will be posted here.

Products Operational
Provision Insights Web/API Operational
Document Insights Web/API Operational
Backend Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020
Resolved - This incident has been resolved.
Jan 22, 19:51 UTC
Update - Document processing times for Document Insights and Provision Insights are back to normal. For any other issues, please contact our Customer Care team at support@thoughttrace.com.
Jan 22, 19:51 UTC
Update - Document processing times are still delayed for Provision Insights as there are an exceptionally high number of documents processing at the moment. We have scaled our resources and processing is proceeding as quickly as possible.
Jan 22, 14:54 UTC
Update - Document Insights is returning to normal processing times for documents. We still have a high number of documents processing in Provision Insights and are scaling to accommodate the large volume.
Jan 21, 19:42 UTC
Monitoring - We have an exceptionally high number of documents in our processing queues at the moment that is causing longer than normal processing times across both Document Insights and Provision Insights. We are monitoring to ensure all processing moves forward as quickly as possible.
Jan 21, 18:18 UTC
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.